Support & Help Center
We're here to help you get the most out of Artemi
📧 Contact Support
Need immediate assistance? Our support team is ready to help you with any questions or issues.
Response time: Usually within 24 hours
Monday - Friday: 9:00 AM - 6:00 PM (CET)
Weekend: Emergency support available
❓ Frequently Asked Questions
How do I download and install Artemi?
Artemi is available on the Apple App Store for iOS devices. Search for "Artemi" and download the app directly to your iPhone or iPad.
How do I create an account?
You can create an account using your email address or sign in with your Apple ID for a quick and secure registration process.
How do I book an artist?
Browse through our curated artist catalog, view their profiles and portfolios, select your preferred artist, and use the in-app booking feature to schedule your event. You can specify date, time, location, and special requirements.
How do I become an artist on Artemi?
Download the app and create your artist profile by adding your skills, portfolio images/videos, bio, and pricing. Once your profile is complete, you'll start receiving booking requests from clients.
What types of artists are on Artemi?
Artemi features a diverse range of artists including musicians, dancers, visual artists, comedians, magicians, and many other creative professionals.
How does payment work?
We use secure payment processing including Apple Pay. Payments are processed safely through encrypted channels. Artists receive payment after successful event completion.
Can I cancel or modify a booking?
Yes, you can cancel or modify bookings through the app. Cancellation policies may vary depending on the artist and timing. Check the specific terms when booking.
Is my personal information secure?
Absolutely. We use industry-standard encryption and follow strict privacy policies to protect your personal information. Read our full Privacy Policy for details.
How do I report a problem or bug?
If you encounter any technical issues, please email us at support@artemi-app.com with a detailed description of the problem, including your device model and iOS version.
How can I provide feedback?
We value your feedback! You can leave a review on the App Store or contact us directly at support@artemi-app.com with suggestions for improvements.
🔧 Technical Support
System Requirements
iOS: Requires iOS 12.0 or later
Compatible with: iPhone, iPad, and iPod touch
Troubleshooting
If you're experiencing issues:
- Make sure you have the latest version of the app
- Restart the app and try again
- Check your internet connection
- Restart your device
- If problems persist, contact our support team