Privacy Policy & Data Protection

🔒 Our Commitment to Privacy

At Artemi, we take your privacy seriously. This Privacy Policy explains how we collect, use, protect, and share your information when you use our mobile application and services. By using Artemi, you agree to the terms described in this policy.

📊 Information We Collect

Personal Information

When you create an account with Artemi, we collect:

• Full name and email address
• Profile photo and bio information
• Authentication data (when using Apple ID sign-in)
• Contact information for booking purposes

Artist-Specific Information

For artists using our platform, we additionally collect:

• Professional skills and categories
• Portfolio images and videos
• Pricing and availability information
• Performance history and ratings
• Bank account details for payments (securely encrypted)

Usage and Technical Data

• Device information (iOS version, device model)
• App usage statistics and preferences
• Location data (with your permission, for local artist discovery)
• Communication data (messages, booking requests)

💳 Apple Pay Integration

Secure Payment Processing: Artemi integrates with Apple Pay to provide secure payment processing for bookings and transactions.

What We Do

• Process payments through Apple's secure payment infrastructure
• Receive only transaction confirmations and booking-related payment data
• Store transaction IDs for booking management and customer support
• Use payment data solely for service delivery and dispute resolution

What We Don't Do

• We DO NOT store your credit card or payment card information
• We DO NOT have access to your Apple Pay biometric authentication data
• We DO NOT share your payment information with third parties
• We DO NOT use payment data for marketing or advertising purposes

Apple Pay Security

When you use Apple Pay, your payment is protected by:

• Apple's Secure Element and Touch ID/Face ID authentication
• Tokenization that replaces your card number with a device-specific number
• Transaction-specific dynamic security codes
• End-to-end encryption for all payment communications

🎯 How We Use Your Information

We use the collected information for the following purposes:

• Service Provision: Creating and managing your account, facilitating bookings
• Payment Processing: Handling secure transactions through Apple Pay
• Communication: Sending booking confirmations, updates, and support messages
• Matching: Connecting artists with suitable event opportunities
• Improvement: Analyzing usage patterns to enhance user experience
• Safety: Preventing fraud and maintaining platform security
• Legal Compliance: Meeting regulatory requirements and resolving disputes

🤝 Information Sharing

We share your information only in the following circumstances:

With Other Users

• Artist profiles and portfolios are visible to potential clients
• Basic contact information is shared when bookings are confirmed
• Reviews and ratings are publicly displayed

With Service Providers

• Cloud hosting services (Firebase/Google Cloud)
• Payment processing (Apple Pay, Stripe)
• Analytics and crash reporting services

Legal Requirements

• When required by law or legal process
• To protect user safety and platform integrity
• In case of merger or acquisition (with user notification)

🛡️ Data Security

We implement comprehensive security measures to protect your data:

• Encryption: All data is encrypted in transit and at rest
• Access Control: Strict employee access controls and authentication
• Regular Audits: Continuous security monitoring and vulnerability assessments
• Secure Infrastructure: Industry-standard cloud hosting with Firebase/Google Cloud
• Payment Security: PCI DSS compliant payment processing

📱 Your Rights and Choices

Account Management

• Access: View and download your personal data
• Update: Modify your profile and preferences
• Delete: Request account deletion and data removal
• Portability: Export your data in a standard format

Privacy Controls

• Location sharing preferences
• Notification settings
• Profile visibility controls
• Marketing communication opt-out

👶 Children's Privacy

Artemi is not intended for users under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover that we have collected information from a child under 13, we will delete it immediately.

🌍 International Data Transfers

Your information may be transferred to and processed in countries other than your own, including the United States where our servers are located. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses and adequate protection mechanisms.

📅 Data Retention

We retain your information for as long as necessary to provide our services:

• Active Accounts: While your account remains active
• Booking Data: 7 years for financial and legal compliance
• Communications: 2 years for customer support purposes
• Legal Requirements: As required by applicable law

🔄 Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes through:

• In-app notifications
• Email notifications
• Updated policy date at the top of this document